Privacy Policy

Last updated: June 10, 2026

Who we are

Quality Screening Reports, a Quality Credit Reporting company, provides employment background screening to North American employers. We operate as a consumer reporting agency in accordance with provincial consumer reporting legislation, and reports are furnished only for legitimate employment purposes: that is the legal standard consumer reporting law sets, and the only purpose we serve. Screening is performed at the instruction of the employer who requests it, with the candidate’s consent. Protecting the people we screen is the foundation of our service.

Who this policy covers

This policy applies to the personal information of:

• Candidates being screened at an employer’s request;
• Employer customers and their authorized users of our platform; and
• Visitors to this website.

The laws we follow

We handle personal information in accordance with applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws such as Alberta’s and British Columbia’s Personal Information Protection Acts and Quebec’s private-sector privacy law. As a consumer reporting agency, we also comply with provincial consumer reporting legislation, which governs what a report may contain, how long adverse information may be reported, and who may receive a report. Where a check involves United States sources, we handle that information in accordance with applicable law.

Information we collect

Quality Screening Reports collects candidate information only for authorized employment-screening purposes, and only what the checks on each order actually require. Depending on the checks an employer orders, this may include:

• Identity details (legal name, date of birth, address history, government-issued ID);
• The candidate’s signed consent and authorization records;
• Criminal record information;
• Employment and education history;
• Professional credentials and licences;
• Reference information;
• Credit file data, where specifically authorized and relevant to the role: an employment-purpose inquiry that never includes a credit score and does not affect the candidate’s credit score;
• Driving records, where specifically authorized.

From employer customers we collect business contact details, account credentials, and order information. From website visitors we collect only the limited technical data described under Cookies and analytics.

Why we collect it

Candidate information is used to perform the screening the employer has requested and to deliver the resulting report to that employer. Every report requires candidate consent, and candidates may request access, correction, or clarification of their information through our support team at any time. We do not use candidate information for marketing, and we do not sell personal information.

Consent

Signed candidate consent is captured against every order before any search begins, and an audit-ready record of that consent is kept on file. Consent is scoped to the checks on the order, not a blanket authorization. For sensitive checks, such as a criminal record check or a credit file check, we obtain the candidate’s express consent to that specific check. Our Candidate Consent & Authorization page explains what consent covers and how to withdraw it.

What never appears in a report

Consumer reporting law limits what a background-check report may contain, and we apply those limits to every report we produce:

• Old adverse information is excluded. Adverse information older than the limits set by provincial consumer reporting law is not reported: generally seven years, and six years in British Columbia.
• Pardoned convictions are never reported. A conviction for which a pardon or record suspension has been granted does not appear in a report.
• Charges without a conviction are not reported. Criminal charges that did not result in a conviction, and other non-conviction information, are not part of standard checks.
• Vulnerable sector checks are not run by us. A vulnerable sector check can only be processed through the applicant’s local police service. We do not run them directly.

How information is shared

Candidate information is shared only with:

• The requesting employer, who receives the completed report;
• Verification sources (such as courts, institutions, licensing bodies, past employers, and references), to the extent needed to complete the ordered checks; and
• Service providers that help us operate the platform, who are bound by contractual confidentiality and security obligations.

We do not sell personal information, and we do not share it with anyone else except where the law requires.

Where data lives and how it’s protected

Candidate data is hosted within North America. Data is encrypted in transit, sensitive documents are encrypted at rest, access is limited by role to the people who need it, and every report carries a full audit trail. Depending on where you live, the employer, verification sources, or service providers involved in a check may be located outside your province, and information they hold is subject to the laws of those jurisdictions. Our Security Practices page describes our safeguards in detail.

How long we keep it

We retain personal information only as long as it’s needed for the screening purpose it was collected for and to meet our legal and audit obligations as a reporting agency, after which it is securely destroyed. Completed reports and consent records are retained for up to seven years following report delivery, or longer where law requires; supporting documents are destroyed sooner. Our Data Retention Policy sets out what we keep and for how long.

Accuracy, access and correction

Every report is reviewed by a trained screening specialist before release. Candidates may request access to the information we hold about them, and may dispute anything they believe is inaccurate or incomplete, at no cost, ever. We respond to access and correction requests within 30 days. Our Disputes & Corrections page explains the process and timelines.

Cookies and analytics

This website uses essential cookies needed to run the site. Optional analytics cookies, which help us understand how the site is used, are set only if you accept them through the cookie notice shown on your first visit. You can decline optional cookies without affecting your use of the site.

Questions and complaints

Accountability for our privacy compliance rests with our parent company, Quality Credit Reporting. To ask a privacy question, make an access or correction request, or raise a concern about how your information has been handled, write to support@qualityscreeningreports.com marked attention “Privacy Officer.” We’ll respond within 30 days. If you’re not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

Changes to this policy

We review this policy regularly and update it when our practices change. The date at the top of this page reflects the most recent revision.